We get it! Sometimes it’s just not the perfect fit. That’s why we have a return and exchange policy so that you can find your next pair if you’re not loving your first purchase.
If you are not completely satisfied with your Paradis Sport purchase, we accept returns or exchanges of full-priced, unworn, unwashed, or defective merchandise with all original tags attached within 30 days of receiving your package. Sale items are not eligible for a return (all sales are final).
For underwear, new U.S. customers can try on one pair in their first order and request a full refund within 14 days of delivery if the product does not fit or they are unsatisfied. Please try it on over another pair of underwear.
Please note, this does not apply to our bundles or final sale items.
For hygiene reasons, any additional pairs, including multiple pairs of the same style and size, must be unworn, unwashed, undamaged, have their original tags attached and/or the product packaging intact to be eligible for return.
For sports bras and base layers, we ask that you do not return any that have been worn (other than being tried on) laundered, or if the tags have been removed.
We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards within the guidelines of our returns and exchanges policies.
Please note that you are responsible for paying the shipping cost for both returns and exchanges. We provide a pre-paid label for return requests and deduct $7 from the refund.
International Policy: Unfortunately, we cannot accept returns or exchanges from outside of the U.S. at this time.
Retail Purchases: Items purchased at any retailer other than paradissport.com. must be returned to the retailer directly, not paradissport.com.
Damages and product issues: Please inspect your order and contact us immediately if the item is damaged or if you receive the wrong item so we can make it right! If your product is damaged after it was delivered and opened, Paradis Sport is not responsible for replacement.
To initiate a return, please send us an email: info@paradissport.com with your order number or the email address you used to make the purchase.
We will send you a prepaid label by email which will be a $7 deduction from your refund. We will notify you once we’ve received your return and you’ll be automatically refunded on your original payment method, less the cost of the $7 shipping fee.
Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund.
To initiate an exchange, please follow the instructions above for returns. After receiving your return confirmation, please place a new order with the desired product.
Please feel free to contact us with any issues or questions: info@paradissport.com.
We monitor our emails Monday-Friday and will respond to you during business hours if you email over the weekend or a holiday.
